Probe on Multi-Agents Collaborative Commerce System Embedded with E-Maintenance

Currently, manufactures pay more attention to customers’ needs and service than products only. In order to quick response to the customer requirements, the Collaborative Commerce (CC) System was developed to support the collaboration work flow and organization of all of the partners of the enterprises which include the after sale service. With the fast developing of the advanced information technology, maintenance technology was embedded with web technical and intelligent technology, that is E-maintenance. Since traditional CC system could not able to support after-sale maintenance service for lack of advanced maintenance service platform. In the paper, a new Collaborative Commerce System embedded with E-maintenance (Em-CC) was proposed. The framework of Em-CC System with multi-agents consideration was introduced, and the enabling technologies and operation mode of E-maintenance subsystem were explained in detail. Finally, an practice example was presented to demonstrate the validity of the system.