Paper Title:
LAHP-Based Theory of Building e-Commerce Customer Satisfaction Degree Index System
  Abstract

According to the development of electronic commerce, this paper analyzed the case of online shopping e-commerce customer satisfaction factors. Also based on AHP not only established a customer satisfaction evaluation index system, and rank the factors that influenced the indicators, and finally to propose a solution.

  Info
Periodical
Chapter
Chapter 6: Materials and Mechanics Information System
Edited by
Yongping Zhang, Linhua Zhou and Elwin Mao
Pages
641-645
DOI
10.4028/www.scientific.net/AMM.109.641
Citation
C. M. Jia, L. H. Yu, "LAHP-Based Theory of Building e-Commerce Customer Satisfaction Degree Index System", Applied Mechanics and Materials, Vol. 109, pp. 641-645, 2012
Online since
October 2011
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Price
$32.00
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