Paper Title:
The Service Quality Evaluation of Machine Tools in Manufacturing Shop
  Abstract

Among all the influential factors, the service quality of machine tools is the most important one for workers to decide their machine tools selection in process planning. This paper proposes an evaluation model for service quality of machine tools, aiming to help workers select machine tools on a reasonable basis. An evaluation indicator system of machine tools’ service quality is established based upon a thorough investigation into how the service quality of machine tools manifest themselves. The evaluation indicator system includes the following five aspects: processing cost, processing time, machining precision, green attributes and reliability. The least square method is used to establish an optimization model that determines the weight of indicators based on subjective weight-giving and objective Weight-giving. Finally, a grey relational analysis is conducted to evaluate the service quality of machine tools. Thus we provided an effective decision method for workers to decide their machine tools selection in process planning.

  Info
Periodical
Advanced Materials Research (Volumes 228-229)
Edited by
Quanjie Gao
Pages
981-987
DOI
10.4028/www.scientific.net/AMR.228-229.981
Citation
Peng Ju Cui et al., 2011, Advanced Materials Research, 228-229, 981
Online since
April 2011
Authors
Price
US$ 28,-
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