Paper Title:
Construction of Customer Knowledge Management Platform Based on TRIZ
  Abstract

In this paper, TRIZ and knowledge management, the two instruments solving innovation problems of different thinking modes are combined for the first time to construct Customer Knowledge Management platform. This platform has powerful functions, high efficiency, short response time, good expandability and so on, while its performances will be improved with its application time increasing. The platform can keep on being used with the advent of new assistant innovation instrument and its ability to solve problems can be ameliorated. The key to use this platform is the selection of initial knowledge management system.

  Info
Periodical
Advanced Materials Research (Volumes 295-297)
Chapter
Chapter 4: Material Removal Processes and Machines
Edited by
Pengcheng Wang, Liqun Ai, Yungang Li, Xiaoming Sang and Jinglong Bu
Pages
1788-1793
DOI
10.4028/www.scientific.net/AMR.295-297.1788
Citation
H. Wang, C. Xie, "Construction of Customer Knowledge Management Platform Based on TRIZ", Advanced Materials Research, Vols. 295-297, pp. 1788-1793, 2011
Online since
July 2011
Authors
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Price
$32.00
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