A new framework of decision-making is proposed in this paper to accommodate the application of quality function deployment (QFD) integrated with TRIZ. In the proposal framework, Ideal Final Result (IFR) oriented decision-making process is introduced for the innovation design process in order to select the best solution from alternatives which are generated by TRIZ and consistent with the laws of technical system evolution. Overall customer satisfaction oriented decision-making process is applied for the alternatives generated from both innovation design process and adaptive design process. The correlation matrix, which affects the weight of criteria, is modified according to the style of broken contradiction for the application of TRIZ. Meanwhile, triangular fuzzy numbers are utilized to deal with vagueness of human thought. Finally, an example is taken to show application of the framework.