Paper Title:
A Study on Quality Management System Based on Customer Value
  Abstract

The following thesis makes a thorough analysis on the relationship between customer value and quality management system by introducing the concept of customer value management into the field of quality management. The author puts forward the idea that customer value is the goal of quality management system, while quality management system is the guarantee for customer value. Customer value directs the way for the innovation of quality management system.

  Info
Periodical
Key Engineering Materials (Volumes 426-427)
Edited by
Dunwen Zuo, Hun Guo, Guoxing Tang, Weidong Jin, Chunjie Liu and Chun Su
Pages
511-514
DOI
10.4028/www.scientific.net/KEM.426-427.511
Citation
J.J. Li, "A Study on Quality Management System Based on Customer Value", Key Engineering Materials, Vols. 426-427, pp. 511-514, 2010
Online since
January 2010
Authors
Export
Price
$32.00
Share

In order to see related information, you need to Login.

In order to see related information, you need to Login.

Authors: Xin Li Hu, Lian Jie Ma
Abstract:This paper tries to find the ways to improve the service quality which government supply for business and public and improve service...
55
Authors: Shu Xia Ren, Ming Li Zhang, Sai Li Tang
Abstract:Companies are increasingly focusing on customer participation to create value for the firms and their customers. To date, evidence regarding...
124
Authors: Hao Hao, Feng Zhang, Guo Chun Tang, Xing Gen Wu
Chapter 9: Related Topics
Abstract:The service industry have become vital strength of today’s global economy. The traditional service are almost designed and drived from...
956
Authors: Hana Lostakova, Zuzana Pecinova, Lenka Branska, Vladimira Vlckova, Michal Patak
Chapter 1: Logistics and SCM
Abstract:Current approaches to supplier evaluation from the perspective of customers mainly consist in the evaluation of the perceived quality of...
39
Authors: Jiang Li
Chapter 10: Smart Grid and Microgrid Technologies
Abstract:In order to implement the power online marketing strategies, the power enterprises need to formulate development policy in line with customer...
1335