Paper Title:
A Model for Evaluating the Service Quality of Transshipment Logistics
| Periodical | Key Engineering Materials (Volumes 426 - 427) |
|---|---|
| Main Theme | Functional Manufacturing Technologies and Ceeusro I |
| Edited by | Dunwen Zuo, Hun Guo, Guoxing Tang, Weidong Jin, Chunjie Liu and Chun Su |
| Pages | 687-691 |
| DOI | 10.4028/www.scientific.net/KEM.426-427.687 |
| Citation | Chien Chang Chou, 2010, Key Engineering Materials, 426-427, 687 |
| Online since | January, 2010 |
| Authors | Chien Chang Chou |
| Keywords | Containerization, Service Quality, Transshipment Logistics |
| Price | US$ 28,- |
View full size
Abstract
The service quality of transshipment logistics of container port is an important issue in the international trade container transportation industry. The aim of this paper is to construct a SERVQUAL method to evaluate the service quality of transshipment logistics of container port. This assessment model is tested by a case of the port of Kaohsiung in Taiwan. The results show that the assessment model proposed in this paper seems to be promising. Finally, some interesting conclusions and useful suggestions are given to Kaohsiung port to improve the service quality.
