Paper Title:
A Model for Evaluating the Service Quality of Transshipment Logistics
  Abstract

The service quality of transshipment logistics of container port is an important issue in the international trade container transportation industry. The aim of this paper is to construct a SERVQUAL method to evaluate the service quality of transshipment logistics of container port. This assessment model is tested by a case of the port of Kaohsiung in Taiwan. The results show that the assessment model proposed in this paper seems to be promising. Finally, some interesting conclusions and useful suggestions are given to Kaohsiung port to improve the service quality.

  Info
Periodical
Key Engineering Materials (Volumes 426-427)
Edited by
Dunwen Zuo, Hun Guo, Guoxing Tang, Weidong Jin, Chunjie Liu and Chun Su
Pages
687-691
DOI
10.4028/www.scientific.net/KEM.426-427.687
Citation
C. C. Chou, "A Model for Evaluating the Service Quality of Transshipment Logistics", Key Engineering Materials, Vols. 426-427, pp. 687-691, 2010
Online since
January 2010
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Price
$32.00
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