Paper Title:
An Extended D&M Model to Assess Health Websites Success
  Abstract

Applying D&M IS success model, the study integrates three web quality factors (web quality: system quality, information quality, and service quality) and online trust to explore the IS success model of health websites. A survey of 1076 users of five teaching hospitals’ websites was conducted to validate the proposed model. According to the statistical results, the proposed model fits very well for the samples. The findings also show that three web quality factors have all significantly positive effect on web usage and web satisfaction. In addition, this study also confirms that online trust is important antecedent of web outcomes. System quality, Information quality, service quality and online trust jointly have significantly positive effect on web usage and web satisfaction. This study emphasizes the importance of both technological and social psychological factors in the progress towards success health websites. By integrating online trust into the success model of health websites, the proposed model extends beyond traditional technology-based view of web systems, and can provide academics and practitioners with better assessment of web success.

  Info
Periodical
Key Engineering Materials (Volumes 467-469)
Edited by
Dehuai Zeng
Pages
1030-1037
DOI
10.4028/www.scientific.net/KEM.467-469.1030
Citation
C. H. Tsai, W. P. Wu, "An Extended D&M Model to Assess Health Websites Success", Key Engineering Materials, Vols. 467-469, pp. 1030-1037, 2011
Online since
February 2011
Export
Price
$32.00
Share

In order to see related information, you need to Login.

In order to see related information, you need to Login.

Authors: Xiao Jun Wen
Abstract:As the consumptive concept increasingly matured, the product quality and the economics of quality has been an important aspect in the...
314
Authors: Hong Yu Yang, Tong Ji Yang, Ting Xin Wen
Abstract:According to the existing problems and shortcomings of the manufacturing enterprise quality management, integrating with enterprises’ new...
817
Authors: Jang Ruey Tzeng, Shing Han Li, Chih Had Chen
Chapter 6: Frontiers of Mechanical Engineering (1)
Abstract:To maintain stable operation and quality of cloud system, enterprises are required to form quality management project team, providing...
3185
Authors: Zhi Gang Yao, Xiao Dong Ding
Chapter 10: Urban Transportation Planning and Management
Abstract:To know passenger’s real needs of taxi service quality, operator and regulator are seeking a proper method that can represent passengers’...
1181
Authors: Liang En Yang, Lin Zheng, Shan Ting Ding
Chapter 1: Manufacturing Technology and Processing
Abstract:The development of complex product system (CoPS) has longer cycle and many factors affecting development quality. Therefore the quality...
466