Paper Title:
The Effects of MWTs Characteristics on User Satisfaction in Mobile Government Systems
  Abstract

Mobile and wireless technologies (MWTs), such as wireless laptop computers, personal digital assistants (PDA), mobile phones, smart phones, etc., have been widely used in our lives. Government agencies are using MWTs to enhance their managerial effectiveness and provide convenient service to citizens. Based on fairness theory, this study develops a typology of the characteristics of MWTs in m-Government systems: transparency-related MWTs characteristics, information accuracy-related MWTs characteristics and voice-related MWTs characteristics, and examine how the three categories of MWTs characteristics affect user satisfaction in mobile government systems.

  Info
Periodical
Key Engineering Materials (Volumes 474-476)
Edited by
Garry Zhu
Pages
1745-1749
DOI
10.4028/www.scientific.net/KEM.474-476.1745
Citation
Z. J. Chen, "The Effects of MWTs Characteristics on User Satisfaction in Mobile Government Systems", Key Engineering Materials, Vols. 474-476, pp. 1745-1749, 2011
Online since
April 2011
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Price
$32.00
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