Paper Title:
An Exploratory Study of Logistics Service Quality Model
  Abstract

While logistics services have become a significant source of competitive differentiation between firms, significant challenges exist relative to developing logistics service offerings for the business customers. As a service offering, logistics services are also subject to cultural influences that exist in trade. In this article, we argue that logistics service quality (LSQ) components comprise personnel contact quality, information quality, ordering procedures, order accuracy, order condition, order discrepancy handling, order quality, convenience, agility and timeliness in context of China. This paper presents a hypothesize model of LSQ as a process.

  Info
Periodical
Materials Science Forum (Volumes 532-533)
Edited by
Chengyu Jiang, Geng Liu, Dinghua Zhang and Xipeng Xu
Pages
1052-1055
DOI
10.4028/www.scientific.net/MSF.532-533.1052
Citation
B. Zheng, Y. X. Feng, J. R. Tan, J. H. Che, "An Exploratory Study of Logistics Service Quality Model", Materials Science Forum, Vols. 532-533, pp. 1052-1055, 2006
Online since
December 2006
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Price
$32.00
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