Knowledge Gap and its Impact on Product and Process Quality
Quality is an important dimension or factor in any process or product. Success of the product or process depends on the application of knowledge assimilated on various subjects from theory into actual application; otherwise it would result into a quality defect, as a consequence of knowledge gap. One such quality defect in the product and the process is conversion of student into an Engineer by the Engineering Educational Institution is lower employability, a concern for society, employers and stake holders of the educational process. Causes for such defect, are multi-dimensional, requiring a multi-pronged approach in developing solutions. Regulatory bodies like AICTE, Industrial bodies like CII etc. in India, are working towards delivering solutions at the macro level of the Nation, while the issue also requires solutions to be deployed at the micro level of Institutions. Focus of this research work is to address one such element related to measurement of Quality dimension, quantify such knowledge gap with practicing professionals of the Industry, identify their significant presence by experience segments and relate them with student’s knowledge gap for similar element / dimension as found in literature. The work delivers a simple model which can be adopted in educational institutions that shall benefit the Industry and Engineering graduates. The scope of this work also includes explaining high level process map of the educational process with SIPOC and COPIS Quality model of Six Sigma in bringing out the complexity in educational process. This research work is a part of the ongoing research of the first author.
Dr. T. Rajmohan, Dr. S. Arumugam and Dr. K. Palanikumar
L. Ramanan et al., "Knowledge Gap and its Impact on Product and Process Quality", Applied Mechanics and Materials, Vols. 813-814, pp. 1176-1182, 2015