Intelligent Mapping of Semi-Structured Customer Needs for Web-Based Product Customization
This paper proposes an approach of mapping semi-structured customer needs (SCN) into precise functional requirements (PFR) for Web-based product customization by integrating fuzzy set theory. The mapping relationship between SCN and PFR is discussed. Then a framework of the SCN mapping is constructed; and the methodology of implementation is presented in detail. Finally, an example of Web-based customization of pedal motorcycles is employed to illustrate the proposed approach.
Daoguo Yang, Tianlong Gu, Huaiying Zhou, Jianmin Zeng and Zhengyi Jiang
Y. G. Jing et al., "Intelligent Mapping of Semi-Structured Customer Needs for Web-Based Product Customization", Advanced Materials Research, Vols. 201-203, pp. 1496-1499, 2011