The Impact of IT Capability on Firm Performance Perspectives on the Mediating Effects of Business Process Transform Mode
A firm performance is deconstructed into operational, growth and financial performance based on IT capability, then the model of influencing mechanism of IT capability on firm performance is put forward from the perspective of business process transform mode. A questionnaire methodology is used for an empirical test. Our results indicate that IT capability has the great effects on operational and growth performance, and operational performance has the great effects on growth and financial performance, however, growth performance has no significant effects on financial performance. And efficient improvement of business process doesn’t have the great effects on operational performance, while quality of business process change is a mediator to explain the relationship between IT capability and operational performance.
H. D. Zhang and Y. M. Liu, "The Impact of IT Capability on Firm Performance Perspectives on the Mediating Effects of Business Process Transform Mode", Advanced Materials Research, Vols. 268-270, pp. 1986-1991, 2011