Construction of Customer Knowledge Management Platform Based on TRIZ
In this paper, TRIZ and knowledge management, the two instruments solving innovation problems of different thinking modes are combined for the first time to construct Customer Knowledge Management platform. This platform has powerful functions, high efficiency, short response time, good expandability and so on, while its performances will be improved with its application time increasing. The platform can keep on being used with the advent of new assistant innovation instrument and its ability to solve problems can be ameliorated. The key to use this platform is the selection of initial knowledge management system.
Pengcheng Wang, Liqun Ai, Yungang Li, Xiaoming Sang and Jinglong Bu
H. Wang and C. Xie, "Construction of Customer Knowledge Management Platform Based on TRIZ", Advanced Materials Research, Vols. 295-297, pp. 1788-1793, 2011