The Improved Design for Automated Teller Machine Based on the Theory of User Requirements
Good products and good service derived from comprehensive understanding of user requirements. Currently, user-centered design (UCD) is mentioned very often in the field of design. However, how to achieve our design based on UCD, and how to carry out user needs throughout the whole product lifecycle? The present study showed improved design for Automated Teller Machine（ATM ）, which based on the understanding of the user research theory, establishing the model to solve the problems that the customers faced when they use the machine by analyzing the user needs.
Y. J. Hou and X. Zhang, "The Improved Design for Automated Teller Machine Based on the Theory of User Requirements", Advanced Materials Research, Vols. 308-310, pp. 41-46, 2011