A Customer-Focused Electricity Bill Pay Points Siting Model
In order to solve the electricity bill pay points siting problem for electric power corporation, this paper proposes a hybrid model to optimize the siting of pay points and improve customers’ satisfaction. Different from traditional methods, customer density, queueing time and satisfaction degree, transportation and other factors are all taken into consideration in this model. Finally, a “10-minute electricity bill pay network” is constructed in Zhengdong new district with the application of the model proposed by this paper.
K. Li et al., "A Customer-Focused Electricity Bill Pay Points Siting Model", Advanced Materials Research, Vols. 588-589, pp. 2064-2068, 2012