Research and Practice of Application-Level Maintenance Platform Based on ITIL

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There are many studies about application-level maintenance at present, with different levels and depth and business logic. However, there are some common characteristics from two respects: incident management and problem management of ITIL. This paper designs an application-level maintenance platform (AMP) on ITIL, which is a set of practices for IT service management (ITSM).AMP separates common characteristics from non-common characteristics collected, and implements functions of common characteristics. Users only develop functions of non-common characteristics to get a maintenance system for specific application quickly. AMP has been applied in practice successfully.

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Periodical:

Advanced Materials Research (Volumes 765-767)

Edited by:

M.L. Li and G.W. Zhang

Pages:

1060-1063

Citation:

C. Q. Li and G. Wu, "Research and Practice of Application-Level Maintenance Platform Based on ITIL", Advanced Materials Research, Vols. 765-767, pp. 1060-1063, 2013

Online since:

September 2013

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$41.00

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