Research and Practice of Application-Level Maintenance Platform Based on ITIL
There are many studies about application-level maintenance at present, with different levels and depth and business logic. However, there are some common characteristics from two respects: incident management and problem management of ITIL. This paper designs an application-level maintenance platform (AMP) on ITIL, which is a set of practices for IT service management (ITSM).AMP separates common characteristics from non-common characteristics collected, and implements functions of common characteristics. Users only develop functions of non-common characteristics to get a maintenance system for specific application quickly. AMP has been applied in practice successfully.
M.L. Li and G.W. Zhang
C. Q. Li and G. Wu, "Research and Practice of Application-Level Maintenance Platform Based on ITIL", Advanced Materials Research, Vols. 765-767, pp. 1060-1063, 2013