The Effects of MWTs Characteristics on User Satisfaction in Mobile Government Systems
Mobile and wireless technologies (MWTs), such as wireless laptop computers, personal digital assistants (PDA), mobile phones, smart phones, etc., have been widely used in our lives. Government agencies are using MWTs to enhance their managerial effectiveness and provide convenient service to citizens. Based on fairness theory, this study develops a typology of the characteristics of MWTs in m-Government systems: transparency-related MWTs characteristics, information accuracy-related MWTs characteristics and voice-related MWTs characteristics, and examine how the three categories of MWTs characteristics affect user satisfaction in mobile government systems.
Z. J. Chen, "The Effects of MWTs Characteristics on User Satisfaction in Mobile Government Systems", Key Engineering Materials, Vols. 474-476, pp. 1745-1749, 2011