The Effects of MWTs Characteristics on User Satisfaction in Mobile Government Systems


Article Preview

Mobile and wireless technologies (MWTs), such as wireless laptop computers, personal digital assistants (PDA), mobile phones, smart phones, etc., have been widely used in our lives. Government agencies are using MWTs to enhance their managerial effectiveness and provide convenient service to citizens. Based on fairness theory, this study develops a typology of the characteristics of MWTs in m-Government systems: transparency-related MWTs characteristics, information accuracy-related MWTs characteristics and voice-related MWTs characteristics, and examine how the three categories of MWTs characteristics affect user satisfaction in mobile government systems.



Key Engineering Materials (Volumes 474-476)

Edited by:

Garry Zhu






Z. J. Chen "The Effects of MWTs Characteristics on User Satisfaction in Mobile Government Systems", Key Engineering Materials, Vols. 474-476, pp. 1745-1749, 2011

Online since:

April 2011





[1] D. Bakan: Psychological Bulletin Vol. 6 (1966), p.423.

[2] A. Bhattacherjee: MIS Quarterly Vol. 25 (2001), p.251.

[3] W. H., DeLone and E. R. McLean: Journal of Management Information Systems Vol. 19(4) (2003), p.9.

[4] C. Fan and H. Grossman: Policy Reform Vol. 4(2001), p.195.

[5] S. W. Gilliland: Paper presented at Xh'-i 8th annual conference of the Society for Industrial and Organizational Psychology, San Francisco (1993).

[6] C. L. Hsu, H. P. Lu and H. H. Hsu: Omega Vol. 35(2007), p.715.

[7] Y. J. Kim, J. S. Yoon, S. B. Park and J. M. Han: in Conceptual Modeling for Advanced Application Domains, Proceedings, edited by S. Wang, K. Tanaka, S. Zhou, T. W. Ling, F. Guan, D. Yang, F. Grandi, E. Mangina, I. Y. Song and H. C. Mayer, Springer-Verlag Berlin, Berlin (2004).

[8] G. S. Leventhal, in: Social exchange: Advances in theory and research, edited by K. Gergen, M. Greenberg and R. Willis (Eds. ), Plenum Press, New York (1980).

[9] E. A. Lind and T. R. Tyler: The social psychology of procedural justice (Plenum Press, New York 1988).

[10] R. R., Nelson, P. A. Todd and B. H. Wixom: Journal of Management Information System Vol. 21, (2005), p.199.

[11] S. Sharma and J. Gupta: Electronic Government Vol. 1 (2004), p.13.

[12] M. Sharples: International Journal of Continuing Engineering Education and Life Long Learning. Vol. 12(2002), p.504.

[13] G. Song: Paper presented at the The first European Conference on Mobile Government. (2005).

[14] K. Siau, E. Lim, and Z. Shen: Journal of Database Management Vol. 12 (2001), p.4.

[15] J. Szeremeta: Paper presented at the International congress on government on line (2002).

[16] S. Trimi and H. Sheng: Communications of the ACM Vol. 51 (2008), p.53.

[17] Williams, C. C.: Business & Society Vol. 44 (2005), p.357.

[18] Wixom, B.H. and Todd, P. A: Information System Research Vol. 16 (2005), p.85.

[19] Y. F. Yuan, N. Archer, C. E. Connelly and W. P. Zheng: Information & Management Vol. 47(2010), p.125.

In order to see related information, you need to Login.