Papers by Author: Bing Zheng

Abstract: The axiomatic design theory is applied with the product design knowledge expression of abrasive machine tools, making it possible to convert the implicit knowledge created in the study process into the explicit knowledge that will be shared all over the organization. The design knowledge created in the design and developing processes is divided into functional requirements, design parameters, design constraints and design coupling. In this paper, not only has the function-structure knowledge information mapping been analyzed, but also the implementation steps of product knowledge expression have been provided. Moreover, the matter-element model of the product design heterogeneous knowledge of the abrasive machine tool is established and the heterogeneous knowledge semantic rule is described. Finally, through a case of product design knowledge expression which is applied to the MLL60 abrasive flow machining tool, the correctness and practicality of this method are verified.

Abstract: While logistics services have become a significant source of competitive differentiation between firms, significant challenges exist relative to developing logistics service offerings for the business customers. As a service offering, logistics services are also subject to cultural influences that exist in trade. In this article, we argue that logistics service quality (LSQ) components comprise personnel contact quality, information quality, ordering procedures, order accuracy, order condition, order discrepancy handling, order quality, convenience, agility and timeliness in context of China. This paper presents a hypothesize model of LSQ as a process.