The Analysis of ATM Queuing Phenomenon on Campus

Abstract:

The article focused on the study of the ATM of Industrial and Commercial Bank in Qinhuangdao. To achieve the purposes of improving customers’ satisfaction and optimizing the allocation of resources, the article calculated some major quantity index including average queue length and waiting queue length, average waiting time and sojourn time as well as utilization rate of the system, analyzed ATM working efficiency of queuing system and gave some suggestions for improvement.

• Periodical: Applied Mechanics and Materials (Volumes 155-156)
• Pages: 1117-1121
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.155-156.1117
• Online since: February 2012
• Authors: Na Song, Zhi Qin Shang
• Keywords: Automatic Teller Machine (ATM), Average Queue Length, Average Waiting Time, Queuing System

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