BSC Application in the Performance Management of Service-Oriented Manufacturing Enterprises

Abstract:

This paper which set service-oriented manufacturing enterprises as the research object use the basic idea of the Balanced Scorecard designing performance evaluation system of service-oriented manufacturing enterprises. According to the organizational vision and strategy, it determined the strategic goal, formed a set of strategy map of service-oriented manufacturing enterprises and provided managers a clear understanding of the basis of enterprises performance current level. It benefited managers understanding the reason of performance level for digging it, and long-term development of enterprises.

• Periodical: Applied Mechanics and Materials (Volumes 157-158)
• Pages: 1570-1577
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.157-158.1570
• Online since: February 2012
• Authors: Tie Zhu Zhang, Yun Huang
• Keywords: Balanced Scorecard, Performance Management, Service-Oriented Manufacturing Enterprises

References

[1] Zhe He, Linyan Sun, Chunyan Zhu. The concepts, issues and prospects of service-oriented manufactures. Scientific study. 2010, (1): 60.

[2] BERTK, DAVIDN. Using the balanced scorecard as a strategic management system[J]. Harvard Business Review, 1996, (5): 5 - 85.

[3] ZNAETTIC. Managing Change: Focus on Imp roving Service Quality and Information Management [J]. Australian Journal of Public Administration, 1998, (4): 3- 13.

[4] Chand, Hachey, Hunton, Owhoso, Vasudevan. A balanced scorecard based framework for assessing the strategic impact s of ERP systems [J] . Computers in Industry, 2005, 56: 558 - 572.

DOI: 10.1016/j.compind.2005.02.011

[5] Fernandes, Raja, Whalley. Lessons from implementing the balanced scorecard in a small and medium size manufacturing organization [J]. Technovation, 2006, 26: 623 - 634.

DOI: 10.1016/j.technovation.2005.03.006

[6] Bhagwat, Sharma. Performance measurement of supply chain management: A balanced scorecard approach [J]. Computers and Industrial Engineering, 2007, 53: 43 - 62.

DOI: 10.1016/j.cie.2007.04.001

[7] Gang Li, Linyan Sun, Jian Li. The origins, concepts and value creation mechanism of service-oriented manufactures. Scientific progress and policy. 2009, 13：70.

[8] Wenjin Lin, Zhibin Jiang, Na Li. Theory of service-oriented manufactures. Industrial Engineering and Management. 2009, 6（14）.

[9] Yingluo Wang. Promote service-oriented manufacturing: Thinking of Optimizing the industrial structure and adjusting China's strategic. Xi'an Jiao tong University (Social Sciences). 2010, 2(30): 29-31.

[10] Yulong Ren, Fuping Xu, Lei Huang. Strategic Balanced Scorecard Based on System Dynamics Management. Technology Management. 2007, 12: 162.