The Effects of Top Management Support on Information System Success: Manufacturing Industry Cases

Abstract:

Top management support (TMS) is one of critical success factors of information systems. However, prior research had no agreement on the contents, forms and roles of TMS. Especially, studies conducted in Chinese manufacturing industry context were scarce. This paper constructed a model to describe the effects of TMS on information systems success and the reactions. Following multi-case study approach, it collected the qualitative data from eleven manufacturing enterprises, and nine of which were got together through interviewing the CIOs. As result, the conceptual model was supported. The findings have significant meanings for practice.

• Periodical: Applied Mechanics and Materials (Volumes 157-158)
• Pages: 344-348
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.157-158.344
• Online since: February 2012
• Authors: Xiao Chun Chen, Zhao Zhao, Yun Feng Wang
• Keywords: Case Study, Information System Success, Manufacturing Industry, Top Management Support

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