A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

Shu Ping Lu; Kuei Kai Shao; Kuo Shu Luo

doi:10.4028/www.scientific.net/AMM.307.447

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HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vol. 307A Service-Oriented After-Sales Services System in...

A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

Abstract:

This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.

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Periodical:

Applied Mechanics and Materials (Volume 307)

Pages:

447-450

DOI:

https://doi.org/10.4028/www.scientific.net/AMM.307.447

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Online since:

February 2013

Authors:

Shu Ping Lu, Kuei Kai Shao, Kuo Shu Luo

Keywords:

A/S (After-Sales Service), Aftermarket, Bug Tracking System, Information and Communication Technology (ICT)

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