The Classification of Residential Defects (Case Study: Citra Garden Residence in Indonesia)

Abstract:

The classification of residential defects (case study: Citra Garden Residence in Indonesia) was studied. This study aims to more satisfied customers. The study begins with the literature review to formulate the classification of house defects. Then classify the defect of house into two, namely the classification of house defects based on period of post hand over, and the classification of house defects based on category of the defects. Further studies followed by dividing the classification of house defects based on period of post-hand over into three parts, namely before hand over period (inviting time), hand over period, and post-hand over period. The next step is to check the complaint report from the customer service in Citra Garden Residence in Indonesia to quantificate the defects of the house. The classification of house defects based on category of the defects divided into two, namely structural defect (minor, moderate, serious), and nonstructural defect (minor, moderate, serious). The next step is also to check the complaint report from the customer service in Citra Garden Residence in Indonesia to quantificate the defects of the house.The results show that complaint hand over in the level minor defect is the highest complaint. Complaint in the serious defect is the lowest complaint.

• Periodical: Applied Mechanics and Materials (Volume 507)
• Pages: 97-106
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.507.97
• Online since: January 2014
• Authors: Azis Nurlaelah, Usman Sudjadi*
• Keywords: Citra Garden Residence Indonesia, Classification, Complaint, Residential Defects

References

[1] H. Aljassmi, and S. Han: Analysis of Causes of Construction Defects Using Fault Trees and Risk Important Measures, Journal Construction Engineering and Management, ASCE (2012).

DOI: 10.1061/(asce)co.1943-7862.0000653

[2] N. Forcada, M. Macarulla, and P.E.D. Love: Assesment of Residential Defects at Post-handover, Journal Construction Engineering and Management, ASCE (2012).

[3] D.S. Watt: Building Pathology: Principles & Practice. UK (1999).

[4] K. Usman, and R. Winandi: The Study of Management of Building Maintenance in Lampung University, Journal Civil and Planning, REKAYASA, Indonesia. (2009).

[5] Composing Team: The Systems of Evaluationand Maintenance of Structural and Architectural on Public Building, PU Departement and JICA, Indonesia (2007).

[6] M. Macarulla, N. Forcada, M. Casals, M. Gangolells, A. Fuertes, and X. Roca: Standardizing Housing Defects: Classification, Validation and Benefits, Journal Construction Engineering and Management, ASCE (2012).

DOI: 10.1061/(asce)co.1943-7862.0000669

[7] H. A. Rahman, C. Wang, L. C. Wood, M. K. You: Defects in Affordable Housing Projects in Klang Valley, Malaysia, Journal of Performance of Constructed Facilities, Submitted September 13, 2012; accepted October 23, 2012, ahead of print October 25, 2012. Doi: 10. 1061/(ASCE)CF. 1943-5509. 0000413 (2012).

DOI: 10.1061/(asce)cf.1943-5509.0000413

[8] J. Georgiou: Verification of a building defect classification system for housing, Struc. Surv., 28(5), 370-383, (1999).

[9] W. K. Chong, and S. P. Low: Assesment of Defects at Construction and Occupancy Stages, J. Perform. Constr. Facil., 19(4), 283-289, (2005).

DOI: 10.1061/(asce)0887-3828(2005)19:4(283)