Research and Practice on the Reporting System of Call Center Base on SOA

Abstract:

The call center is the core of the BPO and call center report is the most flexible and the most personalized business application systems are also the most difficult to fully meet the needs. In this paper, based on SOA services architecture, by analyzing the demand for enterprise reporting capabilities and existing reporting software system deficiencies, according to the modeling approach of SOMA proposed based on the realization of the SOA model of Reporting Services, and Reporting Services applications. In addition, Reporting Services Web Service-based service application, so that the results of this research have a certain amount of maneuverability.

• Periodical: Applied Mechanics and Materials (Volumes 513-517)
• Pages: 1372-1375
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.513-517.1372
• Online since: February 2014
• Authors: Feng Mei Qin*, Qian Yang
• Keywords: BPO Call, Centre, Reports, SOA

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