Research of After-Sales Management System of Enterprises Based on J2EE and Data Mining Technology

Abstract:

With the globalization of market and economy, more and more enterprises realize the importance of after-sales service system. However, traditonal after-sales service system only focuses on the business process of system, and ignores important information of after-sales service data. It is data mining technique that solves the problem as a knowledge discovery technique. Data mining technique only can discover potential and valuable information and knowledge in lots of data for decision support. The paper analyzes the business process of after-sales service of enterprises, uses the idea of J2EE design mode, and expounds the development design of the system including the design of J2EE frame, functional module, system component and database.

• Periodical: Applied Mechanics and Materials (Volumes 608-609)
• Pages: 375-381
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.608-609.375
• Online since: October 2014
• Authors: Guan Zhu Zhang*, Yu Ye Zhu
• Keywords: After-Sales Service System, Data Mining (DM), J2EE, MVC

References

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