Enhance Competitiveness through Total Quality Management and its Components

Abstract:

Increased level of competitivity, continued growth of customers and society demands, and the increasing complexity of products have increased the importance of quality. If the competition could be defined only in few keywords, one of them would surely include the following: quality, innovation and demanding customers. Considering customers who demand quality and competition that responds to such requests, the organization tend to focus increasingly on total quality management - TQM. Although the evolution of the "quality" concept lasts a century, it remains a challenge for all organizations. According to these statements, this paper aims to highlight some aspects of the state of implementation and application of TPM, as a defining component of TQM. The questionnaire method was applied as statistical research method used to a sample of 31 companies in the automotive industry in Romania. The objective behind the survey was to obtain as much information as possible about TPM. The data obtained were statistically processed to more accurately portray the current image of the degree of concern for TPM and how the TPM is approached by companies who responded to the questionnaire.

• Periodical: Applied Mechanics and Materials (Volume 657)
• Pages: 951-955
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.657.951
• Online since: October 2014
• Authors: Iuliana Grecu*
• Keywords: Competitivness, Quality, Total Quality Management

References

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