Appointment Tracking System for Improving Patient Waiting Time

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Abstract:

This research aim to design and develop a system that improve the patient waiting time. Appointment system is designed to be the core system that uses to inform the patient’s appointment information. Patient appointment is informed by email and SMS alert to their cell phone. The system provides the appointment time and average waiting time before their queue. When the patients get their treatment, the system tracks down the timestamp for each process from the start till the end to calculate average waiting time. The time results are used for both other patients to determine their waiting time and for hospital management team to verify the quality system.

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591-594

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August 2015

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© 2015 Trans Tech Publications Ltd. All Rights Reserved

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