Performance Evaluation of Telecom Equipment Maintenance Outsourcers Based on Statistical Distance with Weight
It’s important to control telecom equipment maintenance outsourcers’ performance in outsourcing decision-making process by selecting the proper evaluation indexes. This paper sets up a new comprehensive evaluation method based on statistics distance with weight to assess outsourcer’s performance. Ten indexes are choosed to determine which are good service providers from the ability and effort degree of their work, including failure rate, failure loss, service level, maintenance price, management fee, arrive time, repair time, customer relationship, maintenance engineer and tool machine. Each index has its own expert’s weight. We classify different service grades and calculate the real distance of every maintenance outsourcer by Euclidean distance. Then the performance of each equipment maintenance outsourcer can be inspected from the calculation result. Through the application in telecom company we testify its advantages compared with other evaluation methods.
Liangchi Zhang, Chunliang Zhang and Zichen Chen
Y. J. Zhou and N. F. Cui, "Performance Evaluation of Telecom Equipment Maintenance Outsourcers Based on Statistical Distance with Weight", Advanced Materials Research, Vols. 328-330, pp. 2440-2445, 2011