Research on the Customer Requirement Processing for Mass Customization

Yu Hua Zhang; Yi Jing He

doi:10.4028/www.scientific.net/AMR.744.579

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HomeAdvanced Materials ResearchAdvanced Materials Research Vol. 744Research on the Customer Requirement Processing...

Research on the Customer Requirement Processing for Mass Customization

Abstract:

This paper built the customer requirement processing flow for mass customization, and analyzes the customer group’s and discrete customer’s requirement processing flow. On this basis, the acquisition and criterion of customer requirement, the customer requirement information analysis, the evaluation of customer satisfaction(EOCS) has been studied and discussed.

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Periodical:

Advanced Materials Research (Volume 744)

Pages:

579-584

DOI:

https://doi.org/10.4028/www.scientific.net/AMR.744.579

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Online since:

August 2013

Authors:

Yu Hua Zhang, Yi Jing He

Keywords:

Customer Group, Customer Requirement (CR), Discrete Customer, Mass Customization

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References

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