Research on the Risk Factors of Mobile Business: Based on the Sorting Delphi Method

Abstract:

With the development and popularization of mobile terminal device, including mobile payment, mobile stock market, mobile banking and mobile office et al., several of mobile business styles are coming to social life. To better response to the constantly changing of mobile business operating environment, it is essential to put forward the system of mobile business risk management and mitigation strategy. This paper uses Delphi method to investigate and obtain the 10 key elements of the mobile business risks. According to the SCP model, the risk factors are divided into three “categories”namely: (1)the macro environment; (2)the industry environment and (3)the enterprise operational level.These three categories can further be subdivided into more specific risks such as: the Macro environmental risks comprising of the economic environment risks, policy environment risks and technology environment and cultural environmental risks; the industry environment risks comprising of industry competition risks, cooperation risks of service providers and cooperation risks of equipment manufacturers; and finally the Enterprise operational risks which include the cost management risks, internal integration risks and customer loss risks. According to the degree of importance, several of risk factors are sorted and the risks coordinate diagram is plotted.

• Periodical: International Journal of Engineering Research in Africa (Volume 21)
• Pages: 215-230
• DOI: https://doi.org/10.4028/www.scientific.net/JERA.21.215
• Online since: December 2015
• Authors: Fei Ming Chen*, Yu Qing Liu
• Keywords: Delphi Method, Mobile Business Risk, Risk Factors

References

[1] 2009 Annual Report of Hutchison Whampoa Limited, Hutchison Whampoa Limited, (2009).

[2] P. Olla, N.V. Patel. A value chain model for mobile data service providers. Telecommunications policy, Vol. 26 (2002), pp.551-571.

DOI: 10.1016/s0308-5961(02)00031-9

[3] A. Tsalgatidou, J. Veijalainen. Mobile Electronic Commerce: Emerging Issues. Springer, Berlin, Heidelberg, (2000), pp.477-486.

DOI: 10.1007/3-540-44463-7_42

[4] The 2009 Statistical Bulletin of the National Telecom Industry, Ministry of Industry and Information Technology of the People's Republic of China, (2009).

[5] F.C. Harmantzis V.P. Tanguturi. Investment decisions in the wireless industry applying real options. Telecommunications Policy, Vol. 31, (2007), pp.107-123.

DOI: 10.1016/j.telpol.2006.02.005

[6] H. Gruber. An investment view of mobile telecommunications in the European Union. Telecommunications Policy, Vol. 23 (1999), pp.521-538.

DOI: 10.1016/s0308-5961(99)00042-7

[7] M. Pagani , C.H. Fine. Value network dynamics in 3G-4G wireless communications: A systems thinking approach to strategic value assessment. Journal of Business Research, Vol. 61, (2008), pp.1102-1112.

DOI: 10.1016/j.jbusres.2007.11.004

[8] V.P. Tanguturi ,F.C. Harmantzis . Migration to 3G wireless broadband internet and real options: The case of an operator in India. Telecommunications Policy, Vol. 30( 2006), pp.400-419.

DOI: 10.1016/j.telpol.2006.02.004

[9] E. Bohlin. Business models and financial impacts of future mobile broadband networks. Telematics and Informatics, Vol. 24(2007), pp.217-37.

DOI: 10.1016/j.tele.2007.04.002

[10] Y. F, Kuo, C. W, Yu. 3G telecommunication operators' challenges and roles: A perspective of mobile commerce value chain. Technovation, Vol. 26, (2006), pp.1347-56.

DOI: 10.1016/j.technovation.2005.08.004

[11] A.K. Ghosh, T.M. Swaminatha. Software security and privacy risks in mobile e-commerce, Communications of the ACM, Vol. 44, (2001), pp.51-57.

DOI: 10.1145/359205.359227

[12] G. Ng-Kruelle, P.A. Swatman, D.S. Rebne, F. Hampe. The Price of Convenience: Privacy and Mobile Commerce. Quarterly Review of Electronic Commerce, Vol. 3, (2002), pp.273-285.

[13] H. Galanxhi, H. Nah FF. Privacy issues in the era of ubiquitous commerce. Electronic markets, Vol. 16(2006), pp.222-232.

DOI: 10.1080/10196780600841894

[14] T. Walter,L. Bussard,Y. Roudier. Secure mobile business applications—framework, architecture and implementation. Information Security Technical Report, Vol. 9(2004), pp.6-21.

DOI: 10.1016/s1363-4127(05)70036-4

[15] G.S. Schwiderski, H. Knospe. Secure mobile commerce. Electronics & Communication Engineering Journal, Vol. 14(2002), pp.228-238.

DOI: 10.1049/ecej:20020506

[16] E, B, Cleff. Implementing the legal criteria of meaningful consent in the concept of mobile advertising. Computer Law & Security Report, Vol. 23(2007), pp.262-269.

DOI: 10.1016/j.clsr.2007.03.005

[17] O. Pitkanen, M. Mantyla, M. Valimaki , J. Kemppinen. Assessing Legal Challenges on the Mobile Internet. International journal of electronic commerce. Vol. 8 (2003), pp.101-120.

[18] H. Grupp. Der Delphi-Report: Dt. Verl. -Anst.; (1995).

[19] D.G.A. Kenis . Improving group decisions: designing and testing techniques for group decision support systems applying Delphi principles: Utrecht, (1995).

[20] H.H. Holzmüller,J. Schlüchter. Delphi study about the future of B2B marketplaces in Germany. Electronic commerce research and applications, Vol. 1, (2002), pp.2-19.

DOI: 10.1016/s1567-4223(02)00003-0

[21] T. Addison. E-commerce project development risks: evidence from a Delphi survey. International Journal of Information Management, Vol. 23 (2003), pp.25-40.

DOI: 10.1016/s0268-4012(02)00066-x

[22] M. Keil, A. Tiwana, A. Bush. Reconciling user and project manager perceptions of IT project risk: a Delphi study. Information systems journal, Vol. 12, (2002), pp.103-19.

DOI: 10.1046/j.1365-2575.2002.00121.x

[23] R. Schmidt, K. Lyytinen, M. Keil, P. Cule. Identifying software project risks: An international Delphi study. Journal of Management Information Systems, Vol. 17( 2001), pp.5-36.

DOI: 10.1080/07421222.2001.11045662

[24] M. Adler, E. Ziglio Gazing into the oracle: the Delphi method and its application to social policy and public health: Jessica Kingsley Pub, (1996).

[25] A. L. Delbecq. A.H. Van, D.H. Gustafson. Group techniques for program planning: A guide to nominal group and Delphi processes: Green Briar Press, Middleton, WI, (1975).

[26] B.W. Boehm . Software Risk Management: Principles and Practices. IEEE software, Vol. 8(1991), p.32.

[27] R. Schmidt. Managing Delphi surveys using non-parametric statistical techniques. Decision sciences, Vol. 28(1997), pp.63-74.

[28] A.T. Cox Jr . What's wrong with risk matrices? Risk Analysis, Vol. 28(2008), pp.497-512.

[29] J.S. Bain. Relation of profit rate to industry concentration: American manufacturing, 1936-1940. The Quarterly Journal of Economics, Vol. 65 (1951), pp.293-324.

DOI: 10.2307/1882217

[30] J.S. Bain . Industrial organization: John Wiley & Sons; (1968).

[31] E.W.T. Ngai, A. Gunasekaran. A review for mobile commerce research and applications. Decision support systems, Vol. 43(2007), pp.3-15.

DOI: 10.1016/j.dss.2005.05.003

[32] The 2009 Ernst & Young business risk report—Telecommunications, Global telecommunications center of ernst & young, (2009).

[33] The Mobile Internet Report, Morgan Stanley, (2009).