Service Development Research for ICT Companies Based on Service Science Analysis

Abstract:

Service has emerged as the major element of the modern world’s economies, especially in the ICT industry. But the theory of service science is far behind the reality. Service science should provide theoretical basis and analysis framework for the service development. Through analyzing service science theory and current literatures, combining ICT companies’ real situation and development challenge, this paper offers several suggestions for service development, and builds the general service portfolio for ICT companies. On the other hand, this application in ICT companies will facilitate service science innovation, education, research application and development.

• Periodical: Applied Mechanics and Materials (Volumes 135-136)
• Pages: 893-898
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.135-136.893
• Online since: October 2011
• Authors: Hui Wang
• Keywords: Service Development, Service Innovation, Service Portfolio, Service Science

References

[1] IfM and IBM, Succeeding through Service Innovation: A Discussion Paper, Cambriudge, United Kingdom: University of Cambridge Institute for Manufacturing, (2007).

[2] Seyed Hossein Siadat, Veronica Clement Buyut, Wardah Zainal Abidin, The Evolution of Services Science, 2008 IEEE.

[3] J. Sheehan, Understanding service sector innovation, Communications of the ACM, July 2006/Vol. 49, No. 7 pp.43-47.

[4] Yingji Jin, Yan Chen, Junxin Cao, The challenges and opportunities of Service Science, 2010 IEEE.

[5] Xuejun Wang, Guoxian Bao, Xudong Jia, A Brief Study on the Research of Service Science Theroy, 2010 International Conference on Service Sciences, pp.248-249.

[6] Bitner, et al. Service science, management and engineering education for the 21st century. Springer US: Springer , 2008, pp.227-234.

[7] Maglio, P.P., Vargo, S. L., Fundatmentals of service science [J]. Journal of the Academic Marketing Science, 2008, 36(1): 18-20.

[8] Vargo, S. L., Lusch, R. F. Service-dominant logic: Continuing the evolution [J]. Journal of the Academy of Marketing Science, 2008, 36(1), 1-10.

DOI: 10.1007/s11747-007-0069-6

[9] Cai H, Yeh J, Su H. Relooking at services science and services innovation [J]. Service Oriented Computing and Applications, 2008, 2(1): 1-14.

DOI: 10.1007/s11761-008-0020-9

[10] Yingji Jin, Yan Chen, Junxin Cao, The challenges and opportunities of Service Science, 2010 IEEE.

[11] Linda Dailey Paulson, Services science: A New Field for Today's Economy, 2006 IEEE Computer Society.

[12] V. Zeithaml, M.J. Bitner, e D. Gremler, Services Marketing, McGraw-Hill/Irwin, (2008).

[13] Kejing Zhang, Biao Ma, Pingjun Dong, Drivers and Implications of Service Science, 2009 IEEE.