A Change Scheduling Algorithm Based on Risk Management
For an IT service provider, the change management, especially change scheduling plays a pivotal role in the maximization of business profits. Traditional scheduling methods usually concern fixed losses exclusively but overlook risks which may cause more financial costs. In this paper, an optimal design methodology is proposed using risk management concepts, whereby numbers of changes can be scheduled to minimize the sum of fixed losses and risk losses. A numerical example is discussed and the results show that optimizing the scheduling of changes can result in significant savings and risk reduction to an IT support organization.
Z. Q. Zhan and D. Wang, "A Change Scheduling Algorithm Based on Risk Management", Applied Mechanics and Materials, Vols. 20-23, pp. 116-122, 2010