Customer Call Response System Based on CTI

Jian Fei Tu

doi:10.4028/www.scientific.net/AMM.201-202.682

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Customer Call Response System Based on CTI
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HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vols. 201-202Customer Call Response System Based on CTI

Customer Call Response System Based on CTI

Abstract:

Detailed and intact customer material, and fast and prompt response to customer call via mobile phone, telephone and other methods are two significant aspects of good customer service. This paper has analyzes CTI technology’s application on customer call response system, and proposed a practical program structure for customer call response based on CTI integration technology, and provided program procedures and practical examples.