Research on Evaluation Method of E-Commerce Customer Satisfaction Based on Cloud Model

Li Min Tao; Xi Kun Liang

doi:10.4028/www.scientific.net/AMM.411-414.2258

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Character Analysis of Online Consumers Based on Bayesian Network
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Smart Environmental Protection: The New Pathway for the Application of the Internet of Things in Environmental Management
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Study on Inventory Policies for the On-Line Shopping Company with Quick Response Service
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Research on Evaluation Method of E-Commerce Customer Satisfaction Based on Cloud Model
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Fuzzy Reasoning Model and Calculating Method for the Sellers' Credit of C2C Based on the Evaluating Indexes of Taobao Net
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Network Marketing Strategy Analysis Based on SEO
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On the Identifying of Influencing Factors of E-Commerce Based on the Quantile Regression
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Diversification Study of Cultivation Pattern of E-Commerce Professional Talents
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HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vols. 411-414Research on Evaluation Method of E-Commerce...

Research on Evaluation Method of E-Commerce Customer Satisfaction Based on Cloud Model

Abstract:

Customer satisfaction is an important index to measure the enterprise product and service quality, customer satisfaction evaluation of e-commerce enterprises is an important part of its overall assessment. In this paper, starting from the customer satisfaction, evaluation index system is established; the evaluation model of electronic commerce enterprise based on cloud model is constructed, customer satisfaction is made a scientific comprehensive evaluation. Compared with the traditional method of qualitative evaluation, qualitative evaluation method based on cloud model is practical, and the result is intuitive, comprehensive and profound, more in line with the actual situation.

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Periodical:

Applied Mechanics and Materials (Volumes 411-414)

Pages:

2258-2264

DOI:

https://doi.org/10.4028/www.scientific.net/AMM.411-414.2258

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Online since:

September 2013

Authors:

Li Min Tao, Xi Kun Liang

Keywords:

Cloud Model, Comprehensive Evaluation, Customer Satisfaction, Electronic Commerce

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