The Empirical Analysis on E-Government Customer Satisfaction
According to the characteristics of the Chinese e-government development, the paper presents the customer satisfaction indicators about e-government measurement. It takes Yongchuan District in Chongqing for example and designs the questionnaire to collect sample data. It goes on an empirical analysis of customer satisfaction using weighted average method. The weights are determined by the survey data which are done factor analysis. This method will be more objective in calculating weights. Finally, from the public point of view, it raises reasonable recommendations on the level of e-government in Yongchuan District.
Y. Lin et al., "The Empirical Analysis on E-Government Customer Satisfaction", Applied Mechanics and Materials, Vols. 48-49, pp. 1250-1255, 2011