The Empirical Analysis on E-Government Customer Satisfaction

Yong Lin; Jin Hua Yao; Xiao Long Yao; Fan Yang

doi:10.4028/www.scientific.net/AMM.48-49.1250

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HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vols. 48-49The Empirical Analysis on E-Government Customer...

The Empirical Analysis on E-Government Customer Satisfaction

Abstract:

According to the characteristics of the Chinese e-government development, the paper presents the customer satisfaction indicators about e-government measurement. It takes Yongchuan District in Chongqing for example and designs the questionnaire to collect sample data. It goes on an empirical analysis of customer satisfaction using weighted average method. The weights are determined by the survey data which are done factor analysis. This method will be more objective in calculating weights. Finally, from the public point of view, it raises reasonable recommendations on the level of e-government in Yongchuan District.

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Periodical:

Applied Mechanics and Materials (Volumes 48-49)

Pages:

1250-1255

DOI:

https://doi.org/10.4028/www.scientific.net/AMM.48-49.1250

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Online since:

February 2011

Authors:

Yong Lin, Jin Hua Yao, Xiao Long Yao, Fan Yang

Keywords:

Customer Satisfaction, E-Government, Empirical Analysis Introduction, Measurement

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