Optimization Control for Logistics and Transport with Constraints in Returns

Abstract:

This paper mainly concentrates in building a solution model for coordinating the relationship of transport and customers' satisfaction in returns. The simpler the transport steps of returns are, the higher the satisfaction level of customers will be. Otherwise, the satisfaction will reduce and cause bad effects on the corporate reputation. The paper proposed an optimization method for logistics and transport steps with constraints in returns which constrains the return steps, reduces conflicts and reduces cost. It provides theoretical basis and practical guidance to reasonably improve the logistics and transport steps in returns, and furthermore helps to improve the customers' satisfaction and the corporate reputation.

• Periodical: Applied Mechanics and Materials (Volumes 513-517)
• Pages: 4115-4118
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.513-517.4115
• Online since: February 2014
• Authors: Hui Lu*
• Keywords: Customer Satisfaction, Reduce Conflicts, Return Logistics

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