Proposal of Factors for Multicriteria Appraisal of Performance of Car Repair Shop Employees

Abstract:

The motivation factor of individual employees of a car repair shop working at various levels has an extraordinary impact on fast and reliable completion of car repair orders. The human factor plays an irreplaceable role in the process of implementing repairs, and respective and adequate qualification and corresponding appraisal method are very important. The performance appraisal of employees of a car repair shop and their financial reward and salary are very closely correlated. The article is focused on the proposal of motivators and their hierarchic structure for multicriteria performance appraisal of the car repair shop employees.

• Periodical: Applied Mechanics and Materials (Volume 708)
• Pages: 312-317
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.708.312
• Online since: December 2014
• Authors: Michal Tkáč, Dušan Malindžák
• Keywords: Motivation Factor, Motivator, Multicriteria Rewarding, Rewarding, Service Logistics

References

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