A Product Configuration Approach for Maximum Customer Satisfaction
Given the customer requirements for personalized product increased, the contradiction between actual products and customer satisfaction was existed. Analyzing the present situation of design templates, the product configuration approach based on design templates was proposed. The importance of template objects was sorted in descending to enhance the customer satisfaction for configuring product. A typical application of a small agricultural machinery product design was given to demonstrate the feasibility and effectiveness of the design approach.
C. M. Lu et al., "A Product Configuration Approach for Maximum Customer Satisfaction", Advanced Materials Research, Vols. 268-270, pp. 2091-2096, 2011