A Product Configuration Approach for Maximum Customer Satisfaction

Chang Ming Lu; Shu Zheng; Wei Jin; Bin Hu; Yan Fa Sheng

doi:10.4028/www.scientific.net/AMR.268-270.2091

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HomeAdvanced Materials ResearchAdvanced Materials Research Vols. 268-270A Product Configuration Approach for Maximum...

A Product Configuration Approach for Maximum Customer Satisfaction

Abstract:

Given the customer requirements for personalized product increased, the contradiction between actual products and customer satisfaction was existed. Analyzing the present situation of design templates, the product configuration approach based on design templates was proposed. The importance of template objects was sorted in descending to enhance the customer satisfaction for configuring product. A typical application of a small agricultural machinery product design was given to demonstrate the feasibility and effectiveness of the design approach.

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Periodical:

Advanced Materials Research (Volumes 268-270)

Pages:

2091-2096

DOI:

https://doi.org/10.4028/www.scientific.net/AMR.268-270.2091

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Online since:

July 2011

Authors:

Chang Ming Lu, Shu Zheng, Wei Jin, Bin Hu, Yan Fa Sheng

Keywords:

Configuration Design, Customer Requirement (CR), Customer Satisfaction, Design Template, Small Agricultural Machinery (SAM)

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