Impact of JIT and TQM Strategies on Searching for Health Information and Ensuring Service Quality in Hospitals

Abstract:

This investigation analytically and empirically the effects of just-in-time (JIT) and total quality management (TQM ) strategies on searching for health information and the quality of hospital service, and analyzes the steps that are involved in knowledge management that are required to improve the quality of service in a hospital. The final section of this investigation proposes that effectively promoting total quality management activities requires managers to evaluate, and to improve the convenience of systems for searching health information. The results also indicate that the JIT strategy is directly positively related to the effectiveness of searches for health information and the quality of service at a hospital, and that a positive relationship exists between the TQM strategy, searching for information and quality of service in all instances.

• Periodical: Advanced Materials Research (Volumes 418-420)
• Pages: 2012-2017
• DOI: https://doi.org/10.4028/www.scientific.net/AMR.418-420.2012
• Online since: December 2011
• Authors: Tung Sheng Kuo, Chun Hsiung Lan, Shu Hui Chen, Shih Hsien Lin
• Keywords: JIT Strategy, Knowledge Management, Searching for Information, Service Quality, TQM Strategy

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