Is TQM Practices still Relevant?: A Critical Review

Abstract:

A successful company understands the powerful impact customer-defined quality can have on business. For this reason an organization or company want to maintain a level of quality that satisfy their customers at the appropriate time and price then that organization must follow some quality management techniques to fulfill those principles and planning. TQM is a comprehensive system approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include suppliers, clients and customers. However, the process of implementation of TQM may not be a smooth sailing process for some organizations. Organizations must have perseverance and undivided support from top management before embarking into this rigorous but yet challenging process.

• Periodical: Advanced Materials Research (Volume 902)
• Pages: 419-425
• DOI: https://doi.org/10.4028/www.scientific.net/AMR.902.419
• Online since: February 2014
• Authors: Choi Sang Long*, Tan Owee Kowang
• Keywords: Business Improvement, Customer Satisfaction, Quality Systems, Total Quality Management

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