Research on Service Process Improvement Based on Basic Industrial Engineering

Feng Gu; Yuan Yuan Sun; Jun Liang Liu

doi:10.4028/www.scientific.net/AMR.926-930.3902

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HomeAdvanced Materials ResearchAdvanced Materials Research Vols. 926-930Research on Service Process Improvement Based on...

Research on Service Process Improvement Based on Basic Industrial Engineering

Abstract:

After statistics and analysis of existing service processes, it can be shown that there is much wait and irrational phenomena. Basic industrial engineering theory is applied to improve service process as well as program analysis to analyze and compare service indicators before and after optimization. The results show that the service efficiency can be improved after service process improvement based on basic industrial engineering.