Quality of Port Human Resources at Soekarno Hatta Port Makassar

Abstract:

The research of purpose is to analyze the description of the quality port human resources at Soekarno Hatta Port Makassar, using qualitative descriptive methods and quantitative approaches with descriptive analysis methods and percentage analysis through observation, questionnaires and interviews, sampling with proportional random sampling techniques, while the sample is HR who directly handles ship and goods services in the sail order and port order sections at the Makassar main port office and HR in the marine traffic and port operational system section of the Makassar main port authority office PT. Pelindo and shipping users or companies, with a sample size of 53 respondents. The results of the study illustrate that the quality of port human resources at Soekarno Hatta Makassar port is currently from observations in the field and data processing results, according to the assessment criteria used, the average percentage is between 66% - 83%, this indicates the good criteria category, with a description of the condition of ship and goods services in the digital era using digital services at the port authority office and the main port office of Makassar, the service is good, fast and focused, although so far the human resources directly involved in ship services have only participated in technical guidance or socialization in digital-based services, thus it is necessary to have training and skills for port human resources that are needed and provide opportunities to improve competence to human resources or operators in digital-based services and other port training, work experience, and training play an important role in determining the quality of human resources at the Port. The results of this study recommend increasing digital skills training and HR competencies, as well as collaboration with educational and training institutions to improve the quality of port HR at Soekarno Hatta port Makassar and this research is expected to provide a significant contribution to improving the quality of port HR through increasing competencies and training in accordance with effective training model and methods that can be adjusted to the needs of the maritime industry.

• Periodical: Engineering Headway (Volume 39)
• Pages: 159-169
• DOI: https://doi.org/10.4028/p-M3RynQ
• Online since: July 2026
• Authors: Rosnani Rosnani*, Baharuddin Hamsah, M. Saleh S. Ali, M. Rijal Idrus
• Keywords: Digital Era, Port Human Resources, Quality

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