Role of Production Part Approval Process in Continuous Quality Improvement and Customer Satisfaction

Abstract:

Production Part Approval Process (PPAP) defines generic requirements for production part approval, including production and bulk material. The objective of PPAP is to recognize all customer requirements and to prove that manufacturing process has the potential to produce product consistently meeting these requirements during actual production run. Hence it increases customer confidence in the organisation and enhance customer satisfaction, but PPAP is much more than that. By implementing PPAP, organisation gets more benefits like manufacturing process improvement and standardisation, rejection reduction, high quality product, customer acceptance and many more which contributes towards continuous quality improvement. In this case study based research, the role of PPAP in the quality improvement and customer satisfaction is presented. The PPAP was implemented in four Small and Medium Enterprises (SMEs) and its effect on quality and customer satisfaction was monitored. The experience of the SMEs and their customer’s feedback after implementation of PPAP is presented as a result.

• Periodical: International Journal of Engineering Research in Africa (Volume 22)
• Pages: 174-183
• DOI: https://doi.org/10.4028/www.scientific.net/JERA.22.174
• Online since: February 2016
• Authors: Jigar Doshi, Darshak Desai
• Keywords: Automotive Core Tools (ACT), Continuous Quality Improvement (CQI), Production Part Approval Process (PPAP), Small and Medium Enterprise (SME)

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