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HomeKey Engineering MaterialsKey Engineering Materials Vols. 426-427A Model for Evaluating the Service Quality of...

A Model for Evaluating the Service Quality of Transshipment Logistics

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Abstract:

The service quality of transshipment logistics of container port is an important issue in the international trade container transportation industry. The aim of this paper is to construct a SERVQUAL method to evaluate the service quality of transshipment logistics of container port. This assessment model is tested by a case of the port of Kaohsiung in Taiwan. The results show that the assessment model proposed in this paper seems to be promising. Finally, some interesting conclusions and useful suggestions are given to Kaohsiung port to improve the service quality.

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Periodical:

Key Engineering Materials (Volumes 426-427)

Pages:

687-691

DOI:

https://doi.org/10.4028/www.scientific.net/KEM.426-427.687

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Online since:

January 2010

Authors:

Chien Chang Chou

Keywords:

Containerization, Service Quality, Transshipment Logistics

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© 2010 Trans Tech Publications Ltd. All Rights Reserved

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