A Model for Evaluating the Service Quality of Transshipment Logistics

Abstract:

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The service quality of transshipment logistics of container port is an important issue in the international trade container transportation industry. The aim of this paper is to construct a SERVQUAL method to evaluate the service quality of transshipment logistics of container port. This assessment model is tested by a case of the port of Kaohsiung in Taiwan. The results show that the assessment model proposed in this paper seems to be promising. Finally, some interesting conclusions and useful suggestions are given to Kaohsiung port to improve the service quality.

Info:

Periodical:

Key Engineering Materials (Volumes 426-427)

Edited by:

Dunwen Zuo, Hun Guo, Guoxing Tang, Weidong Jin, Chunjie Liu and Chun Su

Pages:

687-691

DOI:

10.4028/www.scientific.net/KEM.426-427.687

Citation:

C. C. Chou "A Model for Evaluating the Service Quality of Transshipment Logistics", Key Engineering Materials, Vols. 426-427, pp. 687-691, 2010

Online since:

January 2010

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Price:

$35.00

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