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Training aimed at implementing of CRM in the civil engineering sector should comprise the following: § Civil engineering material salesmen; § Civil engineering service salesmen; § Sales managers in civil engineering companies; § Employees in sales services of the civil engineering companies; In case all civil engineering companies want more success in sales, improving working systems, if they wish to increase productivity and volume of sales, then CRM is one of the most convenient strategies.
Key idea of CRM in the civil engineering sector is to move the focus from the product tot he buyer and in that way to adjust quality, long term and profitable relations.
Phases of CRM in the civil engineering sector Basically, there are 3 phases of CRM which can be implemented in the civil engineering sector [5]: 1.
Modern business strategy Customer Relationship Management in the area of civil engineering (2014) Applied Mechanics and Materials Vol. 678 pp 644-647 [9] Ćetković, J., Knežević, M., Žarković, M., Murgul, V., Vatin, N.
Development and competitiveness improvement of the construction sector in Montenegro (2014) Applied Mechanics and Materials.

Parametric Finite Element Analysis on Key Parts of the Conveyor Chunsheng Yang Department of Mechanical and Electrical Engineering, Jiangsu College of Information Technology, Wuxi, 213164, China aE-mail: yangcs6502@163.com Keywords: parameter design, key parts, research situation Abstract.
Belt conveyor is the ideal equipment for high-speed, automation, continuous operations for long-distance transportation of the bulk materials, which is widely applied in industries such as electric power, metallurgy, chemical engineering, coal, mine, ports and foodstuffs.
Khadem: Structural Engineering and Mechanics, Vol.27(2007)No.1, pp. 17-32
Wen: Proceedings of the ASME Design Engineering Technical Conference(U.S.A., September,2006) Vol.3, pp. 452-458
Khadem: Structural Engineering and Mechanics.

The first step is the classifying of materials; it will find the key materials out to improve the efficiency and effectiveness of material management.
Then it’s the material supply plan management of the key materials based on material requirement plan of railway construction.
Literature review Projects are a group of interrelated activities to achieve the strategy of the organization [1]; and construction projects are projects that take construction engineering as carrier.
To grasp the critical materials, the second step is selecting the key materials.
Journal of Civil Engineering and Management, 11(1): 73-82 (2005)

Souza: Materials Science and Engineering Vol.
Kwon: Materials Science and Engineering Vol A390 (2005), p. 171-177 [6] P.
German: Materials Science and Engineering Vol A402 (2005), p. 341-348 [7] B.
Šuštaršič: Journal of Achievements in Materials and Manufacturing Engineering Vol 15 No 1-2 (2006), p. 63-70 [8] L.K.
Daud: Key Engineering Materials Vol 443 (2010), p. 63-68 [15] S.H.

It is apparent that cost control of engineering in the design stage is an initiative control beforehand which is a key stage in the cost control of construction.
Research stated that each stage affect engineering cost is different.
Therefore, design stage of control engineering cost is important.
Apply value engineering.
Applying standardized design thorough simplified deigning work may save building materials to decrease design cost to improve design speed.

Subway engineering is a long range program.
Construction material is pretty significant to the waterproof engineering.
In the light of the .Engineering characteristics of Shenyang, this project use Metro sodium bentonite waterproof blanket this new material, combined with the partition grouting waterproof technology.
This technical is well used in the Shenyang subway waterproof engineering References [1] ZHANG Jianru.WATER-PROOFING DESIGN AND CONSTRUCTION TECHNOLOGY OF UNDERCUT TUNNEL OF NANJING METRO[J].Journal of Railway Engineering Society, 82(2):18-21
Journal of Railway Engineering Society,148(1):80-85.

Application of cusp catastrophe model to predicting of water inrush from mine floor Chunlei ZHANGa, Guosheng ZHONGb School of Resource & Environment Engineering, Jiangxi University of Science and Technology, Ganzhou,341000, P.
Using an engineering example, the numerical simulation proves that this method of the theory analysis is practical.
Analysis of Engineering Example Engineering situation There was a mine which had ever had an important accident of water inrush on its working face 20146.
Newspaper of rock mechanics and engineers, 2003.22(4):573-577.
Newspaper of engineer and geology, 2000,8(2):160-163.

Study on China’s Engineering Education Reform Liu TieLiang1, a, Wu XiuQin1,b and Yi ZhiAn 1,c 1 Software School of Northeast Petroleum University DaQing, China altldqpi@163.com, bwxqltl@163.com, cwxqdqpi@163.com Keywords: Engineering Education; Higher Engineering Education; Engineering Practice Abstract.
Higher engineering education is important part of higher education, and it also an important part of engineering education.
The target of engineering education is not clear.
In professional setting, curriculum reform, teaching materials, the updating of knowledge and other aspects, the market orientation is not enough, update speed is slow.
Actively expand the social resources, under the principle of mutual benefit, through the cooperation forms with the industry on scientific research and personnel training, attract enterprises to actively participate in professional teaching and learning activities, establish the off-school practice bases and engineering practice base with the enterprise, provide students with excellent practice sites, guide and support students to the national key development industry, key development areas and high-tech enterprises to carry out practice.

(2) Choose the recycled or recycled materials Using the recyclable materials not only can reduce consumption of resources, can also reduce pollution to the environment in the process of refining processing raw materials.
The implementation of green packaging design, reducing packaging materials, considering recycling, processing and recycling the packaging materials.
Using the non-toxic, no pollution can regenerate and degradation of materials.
(2) Strengthen the risk monitoring on the materials and process engineering.
USA: Society of manufacturing Engineers, 1996, p.1-25.

To grasp the degree of key constructon project finacing risk accuratly and convenietly, this study introduces an information process system for appraising the key construction project financing risk.
China Civil Engineering Journal, 2007, 40(7): 93~98
Engineering Applications of Artificial Intelligence,2003, 16(1): 39~43
Journal of Construction Engineering and Management, 1999, 125(3): 185~189
Li, Cost estimation of timber bridgesusing neural networks, Cost Engineering, 1995,37(5) :17-22.