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Online since: February 2013
Authors: Li Wen Chuang, Shu Ping Chiu, Meng Hsiang Hsu
For example, Wong and Sohal [14] found that in retail encounters context there is a positive and direct link between service quality and relationship quality.
Wong, A.
Journal of Management Information Systems 25.(2008-9) 99-132
Wong, A.
Journal of Management Information Systems 25.(2008-9) 99-132