LAHP-Based Theory of Building e-Commerce Customer Satisfaction Degree Index System

Abstract:

Article Preview

According to the development of electronic commerce, this paper analyzed the case of online shopping e-commerce customer satisfaction factors. Also based on AHP not only established a customer satisfaction evaluation index system, and rank the factors that influenced the indicators, and finally to propose a solution.

Info:

Periodical:

Edited by:

Yongping Zhang, Linhua Zhou and Elwin Mao

Pages:

641-645

DOI:

10.4028/www.scientific.net/AMM.109.641

Citation:

C. M. Jia and L. H. Yu, "LAHP-Based Theory of Building e-Commerce Customer Satisfaction Degree Index System", Applied Mechanics and Materials, Vol. 109, pp. 641-645, 2012

Online since:

October 2011

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Price:

$35.00

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