Study on Development & Design of Product Service System

Abstract:

To achieve sustainable development of human society, it can not only rely on eco-design. We need more comprehensive design that integrate economic/social issues, especially design of the product service system (PSS). A value gap model of PSS development & design is put forward by using service quality model in marketing science. Based on the value gap model, the principle and process of PSS development & design are proposed, which require the consideration of supply and demand with bio-directional perspective. Focusing on the analysis of value gap, the new stereotypical model of PSS development & design is built, including the state parameter and the value conflicts of all stakeholders. Thus, the process of PSS development & design could be quantitatively and rationally evaluated.

• Periodical: Applied Mechanics and Materials (Volumes 215-216)
• Pages: 468-474
• DOI: https://doi.org/10.4028/www.scientific.net/AMM.215-216.468
• Online since: November 2012
• Authors: Yi Xiang Yu*, Zheng Gang Liu, Xiao Li, Chou Yong Chen
• Keywords: Development & Design, Product Service System, Value Gap Model

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