Satisfaction Evaluation Model of Bus Rapid Transits Service

Hong Yang Wu

doi:10.4028/www.scientific.net/AMM.313-314.1008

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HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vols. 313-314Satisfaction Evaluation Model of Bus Rapid...

Satisfaction Evaluation Model of Bus Rapid Transits Service

Abstract:

In this paper, based on the customer satisfaction theory [ of social and experimental psychology, Satisfaction measuring model of bus rapid transits service was established by using the measure and economic method, and the pilot study for the reliability and validity of the model was implemented in Jinan city. The aim of establishing satisfaction measuring model is to provide references for the decision makers on improving service level of operated bus rapid transit.

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Periodical:

Applied Mechanics and Materials (Volumes 313-314)

Pages:

1008-1011

DOI:

https://doi.org/10.4028/www.scientific.net/AMM.313-314.1008

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Online since:

March 2013

Authors:

Hong Yang Wu

Keywords:

Bus Rapid Transit, Evaluation Model, Satisfaction

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References

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